Effective Date: 13/11/2026
Last Updated: 13/11/2026
Last Updated: 13/11/2026
1. INTRODUCTION AND ACCEPTANCE OF TERMS
1.1 Welcome to Upconnector ("UpConnector," "we," "us," or "our").
UpConnector is an online work marketplace platform dedicated to connecting people for different jobs and services. Our core purpose is to bring together individuals and businesses seeking for jobs and services ("Clients") with independent professionals and service providers ("Freelancers," "Sellers," or "Service Providers") who offer a wide range of online and offline services — from digital and remote work to physical, on-site, and local jobs. UpConnector serves as the trusted bridge that helps people find the right person for any job, task, or service quickly, securely and safely.
1.3 These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and UpConnector governing your access to and use of the Platform, including our website, mobile applications, and all related services.
1.4 By registering an account, accessing, or using the Platform in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and all other policies incorporated herein by reference. If you do not agree to these Terms, you must immediately cease all use of the Platform.
1.5 If you are using the Platform on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, in which case "you" refers to such entity.
2. DEFINITIONS
2.1 "Platform" means the UpConnector website, mobile applications, and all services, features, and functionality made available through them, including but not limited to job posting, bidding, messaging, escrow, and payment processing.
2.2 "Buyer" means any User who registers to hire or engage Freelancer services through the Platform.
2.3 "Seller" means any User who registers to offer, advertise, or provide services to Buyers through the Platform.
2.4 "Service Contract" means the agreement between a Buyer and a Seller for the provision of services, formed when a Buyer accepts a Sellers proposal, awards a job, or otherwise engages the Freelancer's services.
2.5 "Project" or "Job" means the work or services to be performed by a Seller for a Buyer under a Service Contract, whether online (remote) or offline (on-site/physical).
2.6 "Content" means any text, images, video, audio, data, code, listings, profiles, reviews, messages, or other materials posted, uploaded, or transmitted on or through the Platform.
2.7 "Escrow" means the payment holding mechanism operated by UpConnector or its authorized payment partners to secure funds for a Project until release conditions are met.
2.8 "Official Payment Channel" means the payment methods, gateways, escrow system, and payment processors officially authorized and integrated by UpConnector for receiving and disbursing funds on the Platform.
2.9 "Commission" means the service fee charged by UpConnector on transactions completed through the Platform.
2.10 "Subscription" means a recurring paid plan that grants a User access to premium features or service privileges on the Platform.
3. ELIGIBILITY AND ACCOUNT REGISTRATION
3.1 Age Requirement. You must be at least eighteen (18) years of age to use the Platform. By using the Platform, you represent and warrant that you meet this requirement.
3.2 Legal Capacity. You represent that you have the full right, power, and authority to enter into these Terms and to perform your obligations hereunder, and that you are not barred from using the Platform under any applicable law.
3.3 Accurate Information. You agree to provide accurate, current, and complete information during registration and to keep such information updated. You may not impersonate any person or entity or misrepresent your affiliation with any person or entity.
3.4 One Account. Each User may maintain only one active account unless expressly authorized by UpConnector in writing. You may not create an account for any other person without their express consent. Duplicate accounts may be suspended or terminated.
3.5 Account Security. You are solely responsible for safeguarding your password and for all activity that occurs under your account. You must notify UpConnector immediately of any unauthorized use of your account. UpConnector is not liable for any loss arising from your failure to secure your credentials.
3.6 Verification. UpConnector may, at its sole discretion, require identity verification, background checks, phone/email verification, or other screenings for any User. You agree to cooperate with such verification processes. UpConnector reserves the right to suspend or terminate accounts that fail verification or provide false documentation.
3.7 Business Accounts. If you register as a business entity, you must provide valid business registration details where requested. You are responsible for ensuring your business complies with all applicable local regulations.
4. THE PLATFORM AS A MARKETPLACE
4.1 UpConnector Is a Venue. UpConnector operates solely as a marketplace that facilitates connections between Buyers and Sellers. UpConnector is not a party to any Service Contract and does not provide, supervise, direct, or control the services performed by sellers.
4.2 Our Mission — Connecting People for Jobs and Services. UpConnector exists to connect people for different jobs and services. We provide the tools, infrastructure, and trust mechanisms that allow Clients to find qualified Workers (Freelancers) and allow Workers to find work — whether that work is performed online (remote) or offline (on-site/physical). We do not perform the jobs or services ourselves; we connect the people who do.
4.3 No Employment Relationship. Nothing in these Terms creates an employment, agency, partnership, joint venture, or franchise relationship between UpConnector and any User. Worker are independent contractors solely responsible for their own work, taxes, insurance, and compliance with applicable laws.
4.4 Independent Decision-Making. Buyers/Clients are solely responsible for selecting worker and for determining the suitability, qualifications, and fitness of any worker for any Project. Sellers/Freelancers are solely responsible for determining whether to accept any engagement and for the performance of their services.
4.5 Assumption of Risk. You acknowledge that UpConnector does not guarantee the quality, safety, legality, timeliness, or outcome of services provided by Sellers/Freelancers, nor the accuracy of any listing, profile, or Content. You assume all risks associated with dealing with other Users.
4.6 Offline Services Disclaimer. For offline (on-site/physical) services, UpConnector does not verify licenses, insurance, or permits held by Sellers/Freelancers. Buyers/Clients engaging offline services are solely responsible for verifying that a Freelancer holds all required licenses, insurance, and permits before engaging their services.
5. USER OBLIGATIONS AND PROHIBITED CONDUCT
5.1 Compliance with Laws. You agree to comply with all applicable local, national, and international laws, regulations, and treaties in connection with your use of the Platform.
5.2 Prohibited Conduct. You agree not to:
(a) Post false, misleading, fraudulent, or defamatory Content;
(b) Infringe any intellectual property, privacy, or other rights of any third party;
(c) Circumvent the Platform's payment systems or attempt to transact with other Users outside the Platform to avoid fees;
(d) Solicit or accept payment for services outside the Official Payment Channel in violation of these Terms;
(e) Use the Platform to transmit malware, spam, or unlawful communications;
(f) Harass, threaten, discriminate against, or defame any User or third party;
(g) Use automated means, scraping, bots, or data-mining tools to access the Platform without authorization;
(h) Attempt to gain unauthorized access to the Platform, its servers, or systems;
(i) Misrepresent your identity, skills, experience, or qualifications;
(j) Post services that are illegal, dangerous, or regulated without proper licensing;
(k) Engage in any conduct that is unlawful, fraudulent, or harmful to UpConnector, its Users, or third parties.
5.3 Circumvention. Users may not circumvent UpConnector's fee structure by soliciting, accepting, or facilitating payment outside the Platform. UpConnector reserves the right to investigate and take appropriate action, including suspension or termination, and to recover any fees owed.
5.4 Service Listings. service providers must accurately describe their services, qualifications, pricing, and availability. Buyers/Clients must accurately describe their Projects, requirements, and any applicable constraints. Misleading listings may be removed without notice.
5.5 Prohibited Services. The following services are strictly prohibited on the Platform: illegal activities, adult content involving minors, weapons trafficking, drugs, counterfeit goods, hacking services, academic cheating services, and any service that violates applicable law. UpConnector reserves the right to expand this list at any time.
6. ALL PAYMENTS MUST PASS THROUGH THE OFFICIAL PAYMENT CHANNEL — ANTI-SCAM POLICY
6.1 Mandatory Use of Official Payment Channel. ALL payments for jobs, projects, and services arranged through UpConnector MUST be made and received exclusively through the Official Payment Channel provided by UpConnector. This includes, but is not limited to, the Platform's integrated payment gateways, escrow system, subscription billing, and any other payment method expressly authorized by UpConnector.
6.2 Purpose of This Policy. This policy exists to protect Users from scams, fraud, and financial loss. By keeping all payments within the Official Payment Channel, UpConnector is able to:
1. Verify the identity of both parties;
2. Hold funds securely in escrow until work is completed and approved;
3. Provide dispute resolution and refund mechanisms;
4. Maintain a verifiable record of every transaction;
5. Investigate and take action against fraudulent Users;
6. Protect both Buyers/Clients and Sellers/Freelancers from being cheated.
6.3 Strict Prohibition of Off-Platform Payments. Users are strictly prohibited from requesting, soliciting, offering, accepting, or facilitating any payment outside the Official Payment Channel. This includes payments made via direct bank transfer, mobile money, cash, cryptocurrency, PayPal friends-and-family, Western Union, MoneyGram, gift cards, or any other method not integrated into the Platform.
6.4 No Sharing of Payment Details. Users must not share personal phone number, personal banking details, mobile money numbers, cryptocurrency wallet addresses, or any other payment information with other Users for the purpose of transacting outside the Official Payment Channel.
6.5 Reporting Requests for Off-Platform Payment. If any User requests or attempts to arrange payment outside the Official Payment Channel, you are required to report it immediately to UpConnector. Users who report such requests in good faith will not be penalized.
6.6 Consequences of Violation. Any User found to have requested, solicited, offered, accepted, or facilitated payment outside the Official Payment Channel will be subject to:
1. Immediate suspension or permanent termination of their account;
2. Forfeiture of any funds held in escrow or wallet;
3. Recovery of any fees owed to UpConnector;
4. Where appropriate, reporting to law enforcement authorities;
5. Civil legal action for damages.
6.7 No Protection Outside the Official Payment Channel. UpConnector provides no protection, guarantee, refund, or dispute resolution for any payment made outside the Official Payment Channel. If you choose to transact outside the Platform, you do so entirely at your own risk, and UpConnector shall have no liability whatsoever for any resulting loss, fraud, or scam.
6.8 Scam Prevention Warning. Be alert to the following common scams:
1. Requests to "take the conversation off-platform" to discuss payment;
2. Offers to pay "directly" or "through a friend" to avoid fees;
3. Requests for upfront payment before any work is done, outside escrow;
4. Requests for gift cards, cryptocurrency, or unusual payment methods;
5. Pressure to act quickly or keep the transaction secret.
- If it is not through UpConnector's Official website/app, it is not protected.
7. FEES, PAYMENTS, AND ESCROW
7.1 UpConnector Fees. UpConnector charges commission/subscription fees, or other charges as described on the Platform or in a separate fee schedule. All fees are non-refundable except as expressly provided in these Terms or required by law.
7.2 Payment Processing. Payments are processed exclusively through the Official Payment Channel via third-party payment processors. By using the Platform, you agree to the terms of those processors. UpConnector is not responsible for the acts or omissions of payment processors.
7.3 Escrow. Where applicable, Client funds may be held in escrow and released to worker/seller upon Client approval of the completed work or as otherwise provided in the Service Contract. UpConnector may release funds in accordance with its dispute resolution procedures.
7.4 Taxes. Users are solely responsible for determining and paying all taxes, duties, and levies applicable to their transactions. UpConnector does not provide tax advice and is not responsible for withholding or remitting taxes on behalf of Users.
7.5 Currency and Exchange. All amounts are stated in the currency indicated on the Platform. Currency conversion and related fees are the responsibility of the User.
7.6 Chargebacks and Reversals. Users agree not to initiate chargebacks or payment reversals for services properly rendered. UpConnector may suspend accounts that engage in abusive chargeback practices and may recover disputed amounts through legal means.
7.7 Subscription Plans. Subscription plans auto-renew unless cancelled before the renewal date. Users are responsible for managing their subscription settings. Refunds for subscriptions are provided only where required by law.
7.8 Payouts to Sellers/workers. Sellers may request withdrawal of earned funds subject to minimum thresholds and verification requirements. UpConnector may delay payouts for security reviews or dispute investigations. All payouts are made exclusively through the Official Payment Channel.
8. SERVICE CONTRACTS AND DISPUTES
8.1 Formation of Contract. A Service Contract is formed between a Client and a service provider when the Client accepts the service providers proposal or otherwise engages his/her services. UpConnector is not a party to any Service Contract.
8.2 Terms of Service Contracts. Clients and Freelancers are solely responsible for negotiating and documenting the terms of their Service Contracts, including scope, deliverables, timelines and revisions.
8.3 Dispute Resolution Between Users. In the event of a dispute between a Client and a Freelancer, the parties shall first attempt to resolve the dispute in good faith through direct communication. UpConnector may, at its sole discretion, offer mediation or facilitate resolution, but is not obligated to do so and is not liable for the outcome.
8.4 UpConnector's Role in Disputes. UpConnector may review communications and records to assist in dispute resolution. UpConnector's ability to assist in disputes depends on the transaction having been conducted through the Official Payment Channel. UpConnector's decisions regarding escrow release and dispute outcomes are final and binding on the parties, except where prohibited by law.
8.5 Offline Service Disputes. For offline services, UpConnector's ability to mediate is limited to communications and payment records. Clients and Freelancers are encouraged to document work (photos, contracts, receipts) to support any dispute.
9. INTELLECTUAL PROPERTY
9.1 Ownership of Platform. UpConnector and its licensors own all rights, title, and interest in and to the Platform, including all intellectual property rights therein. These Terms do not grant you any rights to use UpConnector's trademarks, logos, or branding without prior written consent.
9.2 User Content. You retain ownership of the Content you post. By posting Content, you grant UpConnector a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, modify, distribute, and display such Content in connection with operating and promoting the Platform.
9.3 Work Product. Ownership of work product created by a seller for a Client shall be determined by the Service Contract between them. Absent an express agreement, the seller retains ownership of the work product until full payment is received, at which point ownership transfers to the Client.
9.4 Infringement Claims. UpConnector responds to notices of alleged copyright infringement in accordance with applicable law, including the Digital Millennium Copyright Act (DMCA) where applicable. Please refer to our Copyright Policy for details.
10. PRIVACY AND DATA PROTECTION
10.1 Your use of the Platform is subject to our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains how we collect, use, and protect your personal information.
10.2 You consent to the collection, us e, and disclosure of your information as described in the Privacy Policy.
10.3 UpConnector may collect and process data in accordance with applicable data protection laws, including the GDPR where applicable. Users in certain jurisdictions may have additional rights regarding their personal data.
11. REVIEWS AND RATINGS
11.1 Users may leave reviews and ratings for other Users following completion of a Project. Reviews must be honest, accurate, and based on genuine experience.
11.2 UpConnector may remove reviews that violate these Terms, contain prohibited content, or are determined to be fraudulent or manipulated.
11.3 Users may not manipulate ratings through fake accounts, incentivized reviews, or any other deceptive practice.
12. DISCLAIMERS
12.1 "AS IS" Basis. THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. UPCONNECTOR MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF DEALING.
12.2 No Guarantee of Results. UPCONNECTOR DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY USER WILL ACHIEVE ANY PARTICULAR RESULT.
12.3 Third-Party Content. UPCONNECTOR IS NOT RESPONSIBLE FOR THE ACCURACY, LEGALITY, OR QUALITY OF CONTENT POSTED BY USERS OR THIRD PARTIES.
12.4 Offline Services. UPCONNECTOR MAKES NO REPRESENTATIONS REGARDING THE LICENSING, INSURANCE, OR QUALIFICATIONS OF FREELANCERS PROVIDING OFFLINE SERVICES. CLIENTS ARE SOLELY RESPONSIBLE FOR VERIFYING SUCH CREDENTIALS.
12.5 Off-Platform Transactions. UPCONNECTOR MAKES NO REPRESENTATIONS AND ACCEPTS NO LIABILITY WHATSOEVER FOR ANY TRANSACTION CONDUCTED OUTSIDE THE WEBSITE. SUCH TRANSACTIONS ARE ENTIRELY AT THE USER'S OWN RISK.
13. LIMITATION OF LIABILITY
13.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, UPCONNECTOR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM.
14. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless UpConnector, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Platform; (b) your breach of these Terms; (c) your violation of any law or the rights of any third party; (d) any Content you post or any services you provide; or (e) any transaction you conduct outside the website/app.
15. SUSPENSION AND TERMINATION
15.1 By UpConnector. UpConnector may suspend or terminate your account and access to the Platform, with or without notice, if you breach these Terms, engage in fraudulent or unlawful conduct, request or accept off-platform payment, or if UpConnector determines, in its sole discretion, that your continued use poses a risk to the Platform or its Users.
15.2 By You. You may terminate your account at any time by following the procedures on the Platform.
15.3 Effect of Termination. Upon termination, your right to use the Platform ceases immediately. Obligations accrued prior to termination, including payment obligations and intellectual property provisions, survive termination.
15.4 Outstanding Obligations. Termination does not relieve you of any obligation to pay outstanding fees or complete pending Service Contracts, unless otherwise agreed.
16. MODIFICATIONS TO THESE TERMS
16.1 UpConnector reserves the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on the Platform or by other reasonable means. Your continued use of the Platform after such changes constitutes acceptance of the revised Terms.
16.2 If you do not agree to the revised Terms, you must stop using the Platform.
17. GOVERNING LAW AND DISPUTE RESOLUTION
17.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of upconnector marketplace , without regard to its conflict of law principles.
17.2 Dispute Resolution. Any dispute arising out of or relating to these Terms shall be resolved through binding arbitration in accordance with the rules of .., except where prohibited by law. The arbitration shall take place in court, and judgment on the award may be entered in any court of competent jurisdiction.
17.3 Class Action Waiver. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
17.4 Exceptions. Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction to protect its intellectual property or confidential information.
18. GENERAL PROVISIONS
18.1 Entire Agreement. These Terms, together with the Privacy Policy and any other policies incorporated herein, constitute the entire agreement between you and UpConnector regarding the Platform.
18.2 Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18.3 Waiver. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.
18.4 Assignment. You may not assign or transfer these Terms without UpConnector's prior written consent. UpConnector may assign these Terms without restriction.
18.5 Force Majeure. UpConnector shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including natural disasters, war, terrorism, pandemics, or governmental actions.
18.6 Notices. All notices to UpConnector shall be sent to support@upconnector.com. Notices to you may be sent to the email address associated with your account or your phone number on whatsapp if on whatsapp.
18.7 Survival. Provisions that by their nature should survive termination of these Terms shall survive, including but not limited to payment obligations, intellectual property provisions, disclaimers, and limitations of liability.
18.8 No Third-Party Beneficiaries. These Terms do not create any rights in favor of any third party.
18.9 Language. These Terms are drafted in English. Any translation is provided for convenience only; in case of conflict, the English version prevails.
19. CONTACT INFORMATION
If you have any questions about these Terms, please contact us at:
UpConnector
Email: support@upconnector.com
Website: www.upconnector.com
Phone: 07032355550